For those members who use the MyFutureScripts.com website to manage their prescription drug benefits, please review the below announcement from IBX and Future Scripts.
Beginning Friday, July 12 at 10 p.m. through July 13 at midnight, security enhancements are being made to the prescription drug plan member portal, MyFutureScripts.com. The site will be unavailable during this time. Members who use the portal to access their prescription benefit, claims, or mail-order program will be prompted to re-register upon first log-in to MyFutureScripts.com due to these enhancements.
This change does not have any impact members’ use of ibxpress.com, the portal for their medical plans.
To assist members, the following message will appear on the MyFutureScripts.com log-in screen:
‘Due to recent enhancements to the functionality and security of MyFutureScripts.com, you will need to register with updated information (even if you were already registered) to access your information.
Please reference the Member ID as listed on your insurance card. Exclude any letter characters at the beginning of the ID. Thank you for your cooperation.’
The security enhancements include these changes:
Members will be required to register using their member ID number listed on the front of their insurance cards. Members will no longer be allowed to register using their Social Security Number.
Password requirements have changed:
• Passwords must now be at least eight characters in length and must begin with a letter and contain at least one embedded number (meaning numbers cannot lead or end the password). For example, welcome99w, Run2work are sample passwords.
• No characters can be repeated more than twice.
• Passwords are case sensitive.
Once members have re-registered, they can access the site normally moving forward. If members have any questions, they can call 1-888-678-7012.
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