Ameriflex has recently updated it’s customer contact system. To better protect the privacy of your personal information and Protected Health Information (PHI) in compliance with HIPAA privacy guidelines, member inquiries that require access to your AmeriFlex account can no longer be answered through the firstname.lastname@example.org email address. Please submit your inquiry through our secure, easy-to-use Member Services Support Center by following the steps below:
1) Go to the Member Services Support Center (member.flex125.com) - you can bookmark the page for future reference!
2) Select "Submit a New Inquiry" from the "Helpful Links" section on the left side of the page.
3) Fill in all fields in the form and click "Submit New Inquiry" to send your question directly to our Member Services team.
After you submit your question, you will receive an email confirmation at the email address you provided with a link that will allow you to check on the progress of your inquiry. You will be notified through this same email address when your inquiry has been answered, or if more information is required.
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