Aetna has become aware of impostors who are calling people and fraudulently claiming to be from Aetna. The calls may be from an automated service that repeatedly dials a number or from a live person. These calls are not being placed by, or at the direction of, Aetna. By falsely claiming to represent Aetna, these scam artists want to trick you into (a) sharing personal information that they will use to later steal from you; or (b) giving them money for promised goods or services that you will never receive.
Aetna complies with the law when making calls to our members and business associates. We may need more information about a claim, for example, or we may be reaching out as part of our care management programs. If you are uneasy giving information to someone who says they are from Aetna – don’t. Instead, call the Member Services number on your ID card. Ask to have your call directed to the department asking for the information. That way, you can be sure you are giving the information to Aetna.
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